This Policy aims to ensure that artificial intelligence is used by SL Process in a responsible, safe, transparent manner, and in accordance with people's rights.
Artificial intelligence tools should be used as support resources. Responsibility for activities, decisions, content, and services remains with SL Process and the professionals involved.
This Policy applies to:
I. to the partners, administrators, employees and service providers of SL Process;
II. to suppliers that use artificial intelligence to perform activities on behalf of SL Process;
III. to artificial intelligence systems developed, contracted, integrated or used by SL Process;
IV. to the artificial intelligence functionalities that may be available on the website, in customer service channels, in internal systems, or in SL Process services;
V. to the data entered, processed, analyzed, or produced by artificial intelligence tools in the context of SL Process's activities.
For the purposes of this Policy, the following are considered:
Artificial intelligence: Technology capable of processing information, recognizing patterns, producing predictions, recommendations, classifications, texts, images, codes, or other content.
Generative artificial intelligence: A system capable of creating new content from commands, data, or examples provided by the user.
Automated system: A tool that performs tasks or produces results with little or no human intervention during its operation.
Content generated by artificial intelligence: Text, image, audio, video, code, report, analysis, or any other material produced wholly or partially with the aid of artificial intelligence.
Automated decision-making: A decision based exclusively or predominantly on the automated processing of information.
Human supervision: Analysis performed by a qualified person with the authority to confirm, correct, interrupt, or reject the result produced by the system.
SL Process will observe the following principles:
I. Respect for dignity, privacy, and fundamental rights;
II. legitimate and clearly defined purpose;
III. Transparency regarding the use of technology, when relevant;
IV. Protection of personal data;
V. Information security;
VI. prevention of harm;
VII. Human supervision proportionate to the risk;
VIII. Quality and accuracy of information;
IX. fair and non-discriminatory treatment;
X. responsibility for the results produced;
XI. Respect for intellectual property;
XII. Continuous improvement of governance and control processes.
SL Process may use artificial intelligence tools to:
I. To support the creation and review of content;
II. to organize, summarize or classify information;
III. Automate administrative and operational tasks;
IV. Assist in handling and forwarding requests;
V. To support technical, commercial, or managerial analyses;
VI. Identify faults, security risks, or abnormal behavior in systems;
VII. Improve processes, products, services, and browsing experiences;
VIII. Develop prototypes and test new solutions;
IX. To produce reports, presentations, codes, and supporting materials;
X. To carry out other activities compatible with the legitimate objectives of SL Process and with applicable legislation.
The use of artificial intelligence must respect its stated purpose and cannot be expanded in an incompatible manner without a new evaluation.
SL Process does not consider the results produced by artificial intelligence systems to be necessarily correct, complete, or definitive.
Content and recommendations generated by artificial intelligence may contain errors, outdated information, inaccurate conclusions, or inadequate answers.
For this reason, the results should be reviewed by a qualified person whenever possible.
I. To influence relevant decisions;
II. to affect the rights or interests of people;
III. to generate contractual obligations;
IV. involve personal data or confidential information;
V. To produce technical, legal, financial, accounting, or regulatory guidance;
VI. to be publicly disclosed on behalf of SL Process;
VII. To cause financial, operational, or reputational damage.
The final decision will remain a human responsibility.
SL Process will not use artificial intelligence as the sole entity responsible for decisions that produce legal effects or significant impacts on clients, users, employees, candidates, suppliers, or other individuals.
When an automated decision affects the interests of the personal data subject, SL Process will take measures to ensure:
I. adequate information on how to use the system;
II. possibility of requesting clarifications;
III. possibility of contesting the result;
IV. Review by a qualified person, when applicable;
V. Correction of incorrect information used in the decision.
SL Process may limit the provision of certain technical information when its disclosure would violate trade secrets, industrial secrets, third-party rights, or security requirements, without preventing the exercise of rights provided for by law.
The processing of personal data by artificial intelligence systems will be carried out in accordance with Law No. 13.709/2018, the General Law on the Protection of Personal Data, and other applicable regulations.
SL Process will observe the principles of purpose, adequacy, necessity, transparency, security, prevention, non-discrimination, and accountability.
Only the personal data necessary for the intended purpose will be used.
Whenever possible, measures such as the following will be adopted:
I. anonymization;
II. Pseudonymization;
III. Reducing the amount of data used;
IV. Access restriction;
V. Separation of databases;
VI. Permissions control;
VII. Recording of relevant transactions;
VIII. Deletion of data after the purpose has been fulfilled.
The insertion of the following into public or unauthorized artificial intelligence tools is prohibited:
I. passwords or access credentials;
II. trade or industrial secrets;
III. Strategic or confidential information;
IV. Restricted internal documents;
V. Non-public financial data;
VI. Personal data without necessity and authorization;
VII. Sensitive personal data;
VIII. Information protected by contractual or legal obligation;
IX. Codes, files, or databases belonging to SL Process or third parties, when there is no authorization for such use;
X. Information that could compromise the security of SL Process, its clients, or third parties.
Personal data may only be entered into artificial intelligence tools when there is a legitimate purpose, an applicable legal basis, a proven need, and adequate security measures.
SL Process will not use personal data collected by the website to train general-purpose artificial intelligence models without a legitimate purpose, adequate legal basis, and transparent information to the data subject.
When artificial intelligence vendors use information to improve their own systems, SL Process will evaluate:
I. the contractual terms of the service;
II. the available privacy settings;
III. the possibility of disabling the use of data for training;
IV. storage periods;
V. the location where the information is processed;
VI. Exclusion mechanisms;
VII. The risks to data subjects.
Whenever possible, settings will be used to prevent third-party models from being trained with information belonging to SL Process, its clients, or website users.
When a person interacts directly with an SL Process automated system, they will be clearly informed of this condition, whenever the nature of the interaction is not evident.
SL Process may identify content produced or significantly altered by artificial intelligence when such information is relevant to avoid deception, confusion, or misinterpretation.
Identification may occur through warnings, captions, technical records, or information presented alongside the content.
Minor corrections to grammar, spelling, formatting, or text organization made with automated tools will not need to be individually identified.
Information generated by artificial intelligence should be verified before being used in relevant activities.
The verification may include:
I. Consulting reliable sources;
II. verification of dates, values and references;
III. Validation by a qualified professional;
IV. Comparison with original documents;
V. technical tests;
VI. Coherence analysis;
VII. Confirmation of the existence of the cited sources.
References, court decisions, standards, research, statistics, or citations generated by artificial intelligence should not be used without confirmation from a reliable source.
SL Process will not use artificial intelligence systems for the purpose of promoting illegal discrimination or unfair treatment based on personal characteristics.
Whenever applicable, risks of undesirable outcomes related to the following will be assessed:
I. racial or ethnic origin;
II. gender;
III. Sexual orientation;
IV. religion;
See disability;
VI. age;
VII. health condition;
VIII. Political opinion;
IX. Economic or social condition;
X. Geographic location;
XI. any other criterion protected by law.
If discriminatory or unjustified results are identified, the use of the system should be interrupted or corrected.
The use of artificial intelligence is prohibited for:
I. To commit illegal acts;
II. To deliberately create or disseminate false information;
III. To produce fraudulent, defamatory, discriminatory, or offensive content;
IV. Impersonating another person without authorization;
V. To manipulate individuals in a deceptive manner;
VI. Creating false documents;
VII. Infringe copyright or other intellectual property rights;
VIII. Accessing systems, accounts, or information without authorization;
IX. Develop malicious code;
X. To carry out improper surveillance;
XI. To engage in stalking or harassment;
XII. to make exclusively automated relevant decisions without the controls provided for in this Policy;
XIII. To produce assessments about people based on illegally obtained data;
XIV. Using confidential information in unauthorized tools;
XV. creating content that compromises the image, security, or legitimate interests of SL Process, its clients, or third parties;
XVI. To carry out any activity incompatible with the law, contracts, or internal rules of SL Process.
The use of artificial intelligence must respect copyrights, trademarks, patents, trade secrets, software licenses, and other intellectual property rights.
Before using AI-generated content publicly or commercially, SL Process will evaluate:
I. the origin of the materials used;
II. the terms of use of the tool;
III. the existence of copyrighted content belonging to third parties;
IV. the possibility of improper reproduction;
V. limitations related to authorship and ownership;
VI. the need for authorization or assignment.
It will not be permitted to request that a tool deliberately reproduce protected works, trademarks, visual identities, or styles when doing so could infringe the rights of third parties.
The hiring or adoption of artificial intelligence tools should consider:
I. Supplier reputation and reliability;
II. Information security;
III. Protection of personal data;
IV. Transparency regarding the operation of the service;
V. Data storage and deletion conditions;
VI. possibility of using the information for training;
VII. Server location;
VIII. International data transfer;
IX. Ownership of the content inserted and produced;
X. Access control mechanisms;
XI. Availability of support;
XII. Incident history;
XIII. compatibility with Brazilian legislation.
The use of an external supplier does not relieve SL Process of its responsibility for activities carried out on its behalf.
SL Process will adopt technical and administrative measures designed to protect artificial intelligence systems and processed information against:
I. unauthorized access;
II. loss;
III. destruction;
IV. Improper alteration;
V. leak;
VI. Abusive use;
VII. unavailability;
VIII. Cyberattacks;
IX. Manipulation of commands or results;
X. Improper extraction of information.
Access to the tools will be limited to those who need to use them for their work.
Any suspected failure, leak, misuse, discriminatory outcome, violation of rights, or security incident related to artificial intelligence should be reported to SL Process.
After receiving the notification, SL Process may:
I. Temporarily stop using the tool;
II. Restrict access;
III. Preserve records;
IV. Investigate what happened;
V. Correct information;
VI. Communicate with affected individuals;
VII. Notify the relevant authorities when necessary;
VIII. To adopt measures to prevent a recurrence of the incident.
SL Process may maintain records related to the use of artificial intelligence when necessary for:
I. security;
II. Audit;
III. Handling requests;
IV. Proof of conformity;
V. Fraud prevention;
VI. regular exercise of rights;
VII. Fulfillment of legal or contractual obligations.
The records will be stored for the period necessary to fulfill their purpose and will be protected against unauthorized access.
If artificial intelligence systems are used in activities involving children or adolescents, SL Process will adopt additional protection measures.
The processing must observe the best interests of the child or adolescent, the protection of their personal data, the appropriateness of the language used, and the applicable legal requirements.
SL Process will not use artificial intelligence to exploit the vulnerability, inexperience, or limited understanding of children and adolescents.
When personal data is processed by artificial intelligence systems, the data subject may exercise the rights provided for in the legislation, including:
I. Confirmation of the existence of treatment;
II. Access to data;
III. Correction of incomplete, inaccurate, or outdated data;
IV. anonymization, blocking or deletion of inadequate or excessive data;
V. Information about data sharing;
VI. revocation of consent, when this is the legal basis used;
VII. Objection to treatment, when applicable;
VIII. Request for review of automated decisions that affect your interests.
Requests should be sent to [email protected], with the subject “ARTIFICIAL INTELLIGENCE AND PERSONAL DATA”.
Individuals using artificial intelligence tools on behalf of SL Process must:
I. to know and comply with this Policy;
II. Use only authorized tools;
III. Protect personal data and confidential information;
IV. verify the results produced;
V. Respect the rights of others;
VI. Report faults or incidents;
VII. Discontinue use when there is a significant risk;
VIII. Maintain responsibility for the content or activity performed.
The claim that certain content or a decision was produced by artificial intelligence does not absolve the person who used, approved, or disseminated the result from responsibility.
Artificial intelligence is a technology subject to errors and limitations.
The results produced do not represent a guarantee of accuracy, adequacy, or timeliness and should not be automatically interpreted as the official position of SL Process.
Guidance generated by artificial intelligence does not replace the assessment of qualified professionals when the situation requires technical, legal, accounting, financial, medical, or specialized knowledge.
This Policy may be amended to reflect changes:
I. in the technologies used;
II. in the services of SL Process;
III. in the identified risks;
IV. in internal practices;
See guidelines from the relevant authorities;
VI. in the applicable legislation.
The updated version will be published on the SL Process website, indicating the effective date.
Questions, requests, or communications related to the use of artificial intelligence may be sent to the email address... [email protected], with the subject “ARTIFICIAL INTELLIGENCE POLICY”.
This Policy shall be interpreted in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018, the General Data Protection Law, Law No. 12.965/2014, the Brazilian Civil Rights Framework for the Internet, and other applicable regulations.
The competent jurisdiction defined by Brazilian law is guaranteed for resolving any disputes arising from this Policy.
Effective date: July 10, 2026.
