For the purposes of these Terms of Use, the following definitions apply:
SL Process: responsible for administering the website, making its content available, and responding to user requests.
Site: A collection of pages, content, forms, resources, and digital functionalities made available by SL Process.
User: any individual or legal entity that accesses or uses the website.
Content: all text, images, photographs, videos, audio, documents, trademarks, visual elements, information, code, technical material or resources made available on the website.
Personal data: any information relating to an identified or identifiable natural person.
Services: Professional activities offered by SL Process, the contracting of which will depend on a proposal, budget, contractual instrument, or other form of express confirmation.
The website has an institutional and informational purpose, allowing users to:
I. Get to know SL Process;
II. Consult information about their activities and services;
III. access institutional, technical or commercial content;
IV. Send questions, requests, and messages;
V. Request information about services;
VI. Consult the policies and documents made available by SL Process;
VII. Use other features that may become available.
The information published on this website does not, in itself, constitute a definitive commercial offer, contract, guarantee of hiring, or obligation to provide services.
The contracting of services will depend on the presentation and acceptance of a proposal, budget, contract, or other specific document.
Use of this website constitutes acceptance of these Terms of Use and other related policies.
The user also declares that they have the legal capacity to use the website and assume the obligations set forth in this document.
When the website is used on behalf of a company or other organization, the user declares that they have authorization to represent it.
Access to the site's public pages is possible without creating an account.
Some features may require the user to provide information such as name, email address, phone number, company, job title, subject of the request, and message content.
The provision of this information must be voluntary, truthful, up-to-date, and consistent with the purpose of the form.
SL Process may modify, add, restrict, or remove website functionalities whenever necessary for its maintenance, security, updating, or improvement.
By using the website, the user agrees to:
I. To provide true, complete, and up-to-date information;
II. Use the website exclusively for lawful purposes;
III. Respect Brazilian law;
IV. Respect the rights of SL Process and third parties;
V. not interfere with the operation or security of the site;
VI. not use the site to transmit illegal, offensive, fraudulent, discriminatory or harmful content;
VII. Do not attempt to access areas, systems, servers, accounts, or information without authorization;
VIII. Not to use automated mechanisms to extract data or content without prior authorization;
IX. Do not insert malicious code, viruses, corrupted files, or resources capable of harming systems;
X. Do not use a false identity or impersonate another person;
XI. Do not use SL Process channels for unsolicited advertising, mass messaging, or abusive practices;
XII. not to infringe copyrights, trademarks, trade secrets, image rights or other intellectual property rights;
XIII. adopt reasonable measures to protect your devices, connections, and information.
The user will be responsible for the consequences arising from illegal acts or misuse of the website, in accordance with applicable law.
It is prohibited to use the site for:
I. To engage in, encourage, or facilitate illegal activities;
II. To commit fraud or obtain an undue advantage;
III. Disseminating false information with the intention of causing harm;
IV. to harass, threaten or harm other people;
V. Disseminating discriminatory, defamatory, or offensive content;
VI. Violating the privacy or personal data of third parties;
VII. To perform reverse engineering, decompilation, or attempts to access the website's code, except when expressly permitted by law;
VIII. Testing vulnerabilities without formal authorization;
IX. to circumvent security or access control mechanisms;
X. Intentionally overloading the technological infrastructure;
XI. Copying or reproducing content for unauthorized commercial exploitation;
XII. collect information from other users;
XIII. Using robots, crawlers, or automated tools that affect the operation of the website;
XIV. To use the contents of SL Process to train artificial intelligence systems without express authorization;
XV. To engage in any conduct capable of causing harm to SL Process, its users, or third parties.
The forms available on the website are intended for contact between users and SL Process.
When sending a message, the user declares that:
I. is authorized to provide the information entered;
II. It is not sending illegal content or content belonging to third parties without authorization;
III. The information provided is true;
IV. understands that sending the message does not guarantee the hiring or provision of any service;
You understand that the response may depend on the complexity and nature of the request.
Users should not include confidential information, sensitive personal data, passwords, credentials, bank details, or restricted documents in general contact forms, unless requested by SL Process through an appropriate channel.
Sending a message does not establish any contractual, corporate, employment, representation, partnership, or exclusivity relationship between the user and SL Process.
Descriptions of services, presentations, commercial texts, images, and other information published on the website are for informational purposes only.
Prices, deadlines, conditions, scope, availability, and other characteristics of any eventual contract will be defined in a specific proposal, budget, or contract.
In the event of a discrepancy between the content of the website and a formally concluded contract, the contract shall prevail.
SL Process may correct material errors, outdated information, or inaccuracies found on the website.
The website's content is protected by applicable intellectual property laws.
Unless otherwise indicated, they belong to or have been licensed to SL Process for its use:
I. company name;
II. trademarks;
III. logos;
IV. Visual identity;
See texts;
VI. Images;
VII. photographs;
VIII. Videos;
IX. documents;
X. presentations;
XI. Technical materials;
XII. graphic elements;
XIII. visual structure;
XIV. Website codes and functionalities.
Accessing the website does not transfer any intellectual property rights to the user.
The user may view and use the content for personal, informational, and non-commercial purposes.
It is prohibited to copy, modify, distribute, publish, sell, license, reproduce, commercially exploit, or create derivative works from the content without the prior and express authorization of SL Process.
Citing the source does not replace the need for authorization when legally required.
The name SL Process, its logos, visual elements, service names, and other distinctive signs may not be used without prior express authorization.
Nothing in these Terms grants a license to use SL Process's trademarks, business names, domains, or visual identity elements.
The website may feature content, trademarks, systems, tools, or materials belonging to third parties.
These elements will remain subject to the rights and conditions established by their respective owners.
The inclusion of third-party content does not represent a transfer of ownership, partnership, endorsement, or guarantee, unless expressly stated otherwise.
The website may contain links to pages, platforms, or services operated by third parties.
SL Process does not control the content, availability, security, or privacy practices of these external pages.
Access to external links will be at the user's discretion and will be subject to the terms and policies of the respective third party.
Providing a link does not represent endorsement, guarantee, partnership, or responsibility on the part of SL Process regarding the external content.
SL Process may use artificial intelligence tools to support administrative activities, customer service, information organization, content production, analysis, security, and process improvement.
The results produced by artificial intelligence may contain errors, inaccuracies, or outdated information.
When necessary, the results will be subject to human supervision before being used in relevant activities.
SL Process's use of artificial intelligence will adhere to its Responsible Use of Artificial Intelligence Policy, available on its website.
Users should not interpret automated responses as definitive legal, financial, medical, accounting, technical, or professional advice.
When an interaction is performed directly by an automated system, this condition will be reported whenever it is not evident.
The processing of personal data carried out through the website will comply with applicable Brazilian legislation, especially Law No. 13.709/2018, the General Data Protection Law.
Information regarding the data collected, the purposes of processing, sharing, storage, and the rights of data subjects is available in SL Process's Privacy Policy.
By using the website, the user declares to be aware of the practices described in the Privacy Policy.
Requests related to personal data may be sent to [email protected], with the subject “PERSONAL DATA PROCESSING”.
The website may use cookies and similar technologies to ensure its functionality, preserve preferences, analyze performance, and improve the browsing experience.
Non-essential cookies that require consent will only be activated after the user's consent is given.
Users can manage their preferences through the banner or cookie panel available on the website.
Additional information is available in SL Process's Cookie Policy.
SL Process adopts technical and administrative measures designed to protect the website and the information processed against unauthorized access, loss, alteration, destruction, leakage, or misuse.
No system connected to the internet is completely immune to failures, attacks, or incidents.
The user should also adopt security measures, including:
I. Keep your devices updated;
II. Use appropriate protection programs;
III. Verify the authenticity of the communications received;
IV. Avoid sending confidential information through unauthorized channels;
V. Do not click on suspicious links;
VI. Protect your credentials and devices.
SL Process does not request passwords, authentication codes, or access credentials through the general forms on the website.
SL Process will strive to keep the website available and functioning properly.
Access may be interrupted or limited due to:
I. Scheduled or emergency maintenance;
II. System updates;
III. Supplier failures;
IV. Connection problems;
V. Cyberattacks;
VI. judicial or administrative determination;
VII. unforeseen event or force majeure;
VIII. need for protection of users, data or infrastructure.
SL Process does not guarantee permanent, continuous, or error-free availability.
Whenever possible, measures will be taken to restore the site's functionality.
SL Process strives to keep the information on its website accurate and up-to-date.
However, the content may contain material errors, outdated information, or incomplete data.
Before making any relevant decision based on the website's content, the user should confirm the information directly with SL Process.
SL Process may correct, update, or remove content without prior notice.
SL Process will be liable for any damages legally attributable to it, in accordance with applicable law.
To the extent permitted by law, SL Process will not be liable for damages arising exclusively from:
I. due to the user's misuse of the website;
II. violation of these Terms;
III. The provision of incorrect information by the user;
IV. due to failures in the user's equipment, systems, or connections;
V. of services or content managed by third parties;
VI. events beyond their reasonable control;
VII. decisions made without verifying the information presented on the website;
VIII. unauthorized use of its contents;
IX. of attacks or incidents that could not have been prevented by reasonably available security measures.
Nothing in these Terms excludes or limits liabilities that cannot be excluded under Brazilian law.
The services actually contracted will be subject to the conditions stipulated in the respective proposal, budget, contract, or equivalent instrument.
These Terms of Use do not replace specific agreements.
In the event of a conflict between these Terms and a contract entered into between SL Process and the client, the provisions of the contract relating to the contracted service shall prevail.
By contacting SL Process, the user authorizes the sending of communications necessary to respond to the request or to continue the initiated relationship.
These communications may occur via email or another channel specified by the user.
The sending of advertising or promotional communications will comply with applicable legislation and the preferences expressed by the data subject.
The user may request to stop receiving promotional communications, without prejudice to the sending of messages necessary for the fulfillment of legal or contractual obligations.
Suspected fraud, vulnerabilities, rights violations, misuse of content, or other irregularities related to the website may be reported via email. [email protected].
The communication should contain sufficient information to allow for analysis of the case.
SL Process may request additional data, preserve records, restrict access, and take appropriate legal action.
Deliberately submitting false reports may result in liability under applicable law.
SL Process may restrict or block access for users who:
I. violate these Terms;
II. engage in illegal activities;
III. jeopardize the security of the site;
IV. attempt to access areas or information without authorization;
V. harm other users;
VI. They misuse automated resources;
VII. fail to comply with legal or administrative regulations.
Restrictions may be imposed without prior notice when necessary to preserve safety, prevent harm, or comply with legal obligations.
These Terms of Use include, where applicable:
I. Privacy Policy;
II. The Cookie Policy;
III. The Policy on the Responsible Use of Artificial Intelligence;
IV. contracts, proposals and specific service conditions;
V. Notices displayed in specific site features.
In case of divergence, the more specific rule will prevail over the general rule regarding the matter it governs.
SL Process may update these Terms to reflect changes to the website, services, technologies used, internal practices, or legislation.
The updated version will be published on the website with an indication of the effective date.
The changes will take effect upon publication, unless the law requires a different procedure.
Use of the site after the update constitutes acceptance of the new Terms.
Changes that require specific consent will be submitted to the user through appropriate channels.
If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will remain in effect.
The affected provision will be interpreted or replaced in a manner consistent with its purpose and applicable law.
The eventual failure of SL Process to collect or exercise a right will not represent a definitive waiver of that right.
These Terms shall be governed by the laws of the Federative Republic of Brazil, in particular:
I. Law No. 10.406/2002, Civil Code;
II. Law No. 8.078/1990, Consumer Protection Code, when applicable;
III. Law No. 12,965/2014, Civil Rights Framework for the Internet;
IV. Law No. 13.709/2018, General Law on the Protection of Personal Data;
See other rules applicable to the relationship between SL Process and the user.
SL Process and the user will seek to resolve any doubts or controversies directly and in good faith.
Requests may be sent to [email protected].
In cases involving consumer relations, the legally guaranteed jurisdiction for the consumer will be respected.
In all other cases, the competent court will be that defined by Brazilian law, without prejudice to any eventual consensual solution between the parties.
Questions related to these Terms of Use may be directed to:
SL Process
E-mail: [email protected]
Subject matter: TERMS OF USE
These Terms of Use become effective on July 10, 2026 and remain valid until replaced by an updated version.
